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Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process payments, prevent fraud, and comply with gambling laws.
  • Who sees it: Only our staff and trusted partners (payment, security, and technical providers). We never sell your data.
  • How long we keep it: For the life of your account and the period required by Malaysian law.
  • Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how rainbet collects, uses, and protects your information when you use our website and services. By accessing our platform, you agree to the practices described here.

This policy applies solely to our official domain. It does not cover third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party service you interact with.

2. Personal Information We Collect

Account and Identity Data

We collect your username, email address, date of birth, and contact details to create your account and ensure you meet the legal age requirements for gambling.

Verification Documents

To prevent fraud and comply with KYC (Know Your Customer) regulations, we may request copies of government-issued IDs or proof of address.

Payment Data

We collect transaction records and payment method details to process deposits and withdrawals. Sensitive payment data is handled by our partner payment providers.

Gaming and Transaction Activity

We track your betting history, game preferences, and financial movements to detect suspicious activity and personalize your experience.

Technical and Device Data

We automatically collect IP addresses, browser types, operating systems, and device identifiers to maintain site security and optimize performance.

Support Communication

Records of your interactions with our customer service team are kept to resolve disputes and improve our service.

3. How We Collect Data

We obtain information through three primary channels:

  • Directly from you: Information provided during registration, KYC verification, and support requests.
  • Automatically: Technical data captured through cookies and server logs while you browse our platform.
  • Partner Providers: Information received from our trusted payment processors and identity verification services.

4. Why We Use Your Data

Your data is used for the following essential purposes:

  • Account Management: Creating, maintaining, and securing your user profile.
  • Financial Processing: Facilitating deposits and payouts in MYR.
  • Security: Verifying your identity to prevent multi-accounting and fraudulent behavior.
  • Compliance: Meeting legal obligations regarding gambling operations and anti-money laundering rules.
  • Personalization: Tailoring game suggestions and platform content to your preferences.
  • Marketing: Sending promotions only if you have explicitly opted in to receive them.

5. When We Share Your Data

We do not sell, rent, or trade your personal data to third parties. We only share information with:

  • Service Providers: Partner companies that provide payment processing, identity verification, and technical hosting.
  • Legal Authorities: When required by applicable law in Malaysia or to respond to valid legal requests.

6. How We Protect Your Data

We implement robust security measures to keep your information safe:

  • Encryption: Use of industry-standard encryption for data in transit.
  • Access Control: Strict internal policies ensuring only authorized personnel can access sensitive data.
  • Isolation: Financial data is processed through isolated channels provided by specialized payment partners.
  • Monitoring: Constant surveillance of system logs to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your user experience and maintain site security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of your data, you have the following rights:

Access and Correction You can request a copy of the data we hold about you or ask us to correct inaccuracies.
Deletion and Portability You may request the deletion of your account and associated data, or request that your data be transferred to another service.
Objection and Withdrawal You can object to certain types of processing or withdraw your consent for marketing communications at any time.

To exercise these rights, please contact our team via the Support page. Please note that even after account closure, we are legally required to retain certain transaction and identity data under gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we will only keep the data necessary to fulfill our legal obligations as required by applicable law in Malaysia.

10. Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will immediately suspend and close the account and remove the associated personal data.

Parents or guardians who believe a minor is using our platform should contact our support team immediately.

11. Cross-Border Transfers

To provide a global standard of service, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us through the official channels available on our Support page.